Compliance and data security
Handling patient information is a responsibility we take seriously. Our processes are designed around HIPAA's Privacy and Security Rules and applicable data protection laws.
Built around the rules that protect patients
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for keeping protected health information (PHI) private and secure, and for simplifying how healthcare data is exchanged electronically.
As a business associate to the providers we serve, Careviaa Solutions applies administrative, physical and technical safeguards to every piece of PHI we handle, whether it is stored, processed or transmitted.
Our commitments
- A signed Business Associate Agreement before any PHI is shared.
- Use of PHI only for the services we are engaged to perform.
- Access based on the minimum necessary standard.
- Prompt incident reporting to clients, in line with our agreements.
How we protect your data
Secure access
Work is done inside client systems over encrypted connections, with unique user IDs and multi-factor authentication.
Role-based permissions
Each team member can reach only the records needed for their role, and access is removed as soon as it is no longer required.
Controlled workstations
Office devices are managed and locked down, with restrictions on local storage, printing and removable media.
Trained people
All staff complete HIPAA and data security training when they join and refresh it regularly. Everyone signs a confidentiality agreement.
Audit trails
System activity is logged and reviewed so we can see who accessed what, and when.
Incident response
A documented process to contain, investigate and report any suspected security incident quickly.
Continuous improvement, every month
We use Lean and Six Sigma principles to simplify workflows, reduce errors and control cost. Quality is measured, not assumed.
- Sample-based QA on coding and claims before they are released.
- Accuracy and turnaround targets agreed with each client and tracked.
- Root-cause reviews on denials and errors to prevent repeats.
- Regular coding updates so the team stays current with code set and payer changes.
Have a security or compliance question?
We're happy to walk your compliance officer through our controls and share our BAA template.